Many of the instrument manufacturers we deal with offer a warranty on their products. See listing below.
Access Bags & Cases: Limited Lifetime
Alvarez: Limited Lifetime
Register online at alvarezgtr.com
"Almost Perfect" instruments do not have warranty
Bourgeois Guitars: Limited Lifetime
Breedlove: Atlas & Passport Series have 5-year warranty, all others Limited Lifetime.
Register online at breedlovemusic.com
Deering: Goodtimes 6 years, all others Limited Lifetime
Dusty Strings: Ravenna Harps -- 2 years, all other instruments 5 years
Fluke & Flea Ukuleles: 3 years
CC Model banjos: 5 years to original owner, 1 year to 2nd owner
All other banjos: lifetime to original owner, 5 years to 2nd owner
Wood body instruments: 5 years
Weissenborns: 1 year
Register online at goldtone.com
Goodall Guitars: 5 years
Harmonicas and Melodicas: 30 days.
Accordions: 2 years
See hohnerusa.com for more detailed information including how to ship to Hohner for service.
Johnson: Varies, see johnsongtr.com
Luna: Limited Lifetime
Kala Ukuleles: 1 year
Michael Kelly: 2 years
Paracho Elite: Limited Lifetime
Recording King: Limited Lifetime
Savannah: 2 years
Weber: Limited Lifetime
If your instrument requires servicing that may be covered under warranty, contact HMT first. In most cases the manufacturer will require us to ship your instrument back to them for servicing/replacement. Though HMT is not a dealer for Martin guitars, we can provide Martin warranty service through our luthier Steve Carmody, who is Martin-authorized for warranty repairs.
We offer a 30-day repair or replace warranty against defects on new items that are not covered by the manufacturer's warranty. Used and consigned instruments do not carry this warranty, but are returnable within 7 days; see our return policy for more info.
SPECIAL ORDER ITEMS -- These are items we don't normally carry in our store and have to order from the supplier.
Special Order Items may be returned for a full refund ONLY if the item is damaged or defective.
If you are interested in buying a sitar, tambura, tablas, harmoniums, or other foreign imported instrument, please read our article about the quality of some of these imported items.
We will accept "preferential" returns on special order items (please see exceptions below), but in cases other than damage or defect, the refund will be subject to a 10% restocking fee.
Some special order items may require a deposit. We will notify you if this is the case.